Troubleshooting Installation

Troubleshooting Installation #

If you have an issue installing SynergyCP on your server, please verify the following:

  • The install is happening on a fresh Debian 11 server with nothing but SynergyCP installed.
  • If stuck on the install-wizard at the end of the install, make sure that CloudFlare and other protection services are disabled on the API domain.
  • There is at least 50GB of free disk space allocated to whichever partition /var/ is mounted as.
    • This command should print out at least 50GB: df -Ph /var/ | tail -1 | awk '{print $4}'
    • If this value is less than 50GB, you will need to either resize the /var partition to be larger or redo the installation and configure a custom size.
  • If you get SSL certificate errors, it is likely that the system clock on the machine is wrong or the certificates are out of date.
    • Try this command before running the install command again: apt-get update; apt-get install -y ntp ca-certificates
  • If the installer has an error due to the presence of multiple IP addresses, use the public IP in this command and then re-run the installer: docker swarm init --advertise-addr x.x.x.x

If you have confirmed the above issues are not occurring or have trouble fixing them, please reach out to [email protected].