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  • Getting Started#

    Please follow our Installation guide.

  • Troubleshooting#

    Resolutions to common issues can be found in the General Troubleshooting section to the left.

  • Upgrading#

    Instructions for maintaining and upgrading various components of the sotware can be found in the Upgrading SynergyCP & Components section to the left.

Contacting Support#

Enterprise customers with Slack access: Please contact us in your shared Slack channel.

Need assistance? Our friendly support team is just an email away. We look forward to connecting with you!

Support Hours#

Our support hours are 7 AM to 4 PM Arizona, Monday through Friday. Click here for the current time in Arizona.

  • Enterprise license SLOs#

    • On-hours: 30 minute time-to-first-response
    • Off-hours: 4 hour time-to-first-response
    • Weekends: Best effort time-to-first-response

  • Other license SLOs#

    • On-hours: 4 hour time-to-first-response
    • Off-hours: Next business day time-to-first-response
    • Weekends: Next business day time-to-first-response