Getting Started #
Please follow our Installation guide.
Troubleshooting #
Resolutions to common issues can be found in the General Troubleshooting section to the left.
Upgrading #
Instructions for maintaining and upgrading various components of the sotware can be found in the Upgrading SynergyCP & Components section to the left.
Contacting Support #
Enterprise customers with Slack access: Please contact us in your shared Slack channel.
Need assistance? Our friendly support team is just an email away. We look forward to connecting with you!
Support Hours #
Our support hours are 7 AM to 4 PM Arizona, Monday through Friday. Click here for the current time in Arizona.
Enterprise license SLOs #
- On-hours: 30 minute time-to-first-response
- Off-hours: 4 hour time-to-first-response
- Weekends: Best effort time-to-first-response
Other license SLOs #
- On-hours: 4 hour time-to-first-response
- Off-hours: Next business day time-to-first-response
- Weekends: Next business day time-to-first-response